Frequently Asked Questions
Where can I park when visiting the EFC?
The railway station and Enterprise Centre car parks are situated just across the road. We are a 7 minute walk from the Arnedale Centre car park.
If your picture is heavy upon collection, you are welcome to drive to the back door of the shop and load your car from here. Directions: Take the first left on Grove Road by Dominos Pizza. Drive to the end of the road and turn left, doubling back on yourself. We have a sign and a door bell. Please note that because we have workshops and machines located at the back of the shop, we require that you view and pay for your picture in the shop and return with your car to the back of the building.
What is the standard waiting time for having my picture framed?
If you chose a moulding (frame) that we hold in stock, we ask for a one week turn-around time. If we have to include your choice of moulding in our weekly order, we ask for your patience for ten days.
Should you need your picture in a hurry, please let us know and we will endeavour to process your order with speed.
How long do I have to collect my picture?
We will store your framed picture for one year. If it has not been collected within the year we will assume it has been abandoned and we shall un-frame the piece of work.
Does the EFC offer a deposit scheme on art work for sale?
Yes. We ask for a non-refundable deposit of 25% to secure your chosen item. We will keep the item safely stored and the balance can be paid in installments throughout the following three months.
Does the EFC welcome feedback?
We would love to hear from you with any suggestions and positive feedback. If the rare occasion occurs that you have a complaint please contact us immediately by email or telephone, so that we can work together to resolve the complaint.
Does the EFC offer gift vouchers?
Yes. Just let us know how much you would like to spend, choose a card to envelope your gift and present it to your loved one. They can redeem their voucher within a five year period on anything in store. Please contact us if you would like to use your voucher online.
